Betfair Reopen Account

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Reopen Betfair Account After Self Exclusion
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Ruling

Resolved - This player is non-responsive. We assume that they've now managed to complete their security verification call successfully.

PPB Counterparty Services Limited, Betfair Casino Limited, PPB Entertainment Limited, PPB Games Limited and TSE Malta LP are licensed and regulated in Great Britain by the Gambling Commission under account numbers 39439, 39435, 39426, 39411 and 39561.

Read our Betfair Casino Review.

Player's Complaint

Account Owner and User are different: Another reason why accounts may be suspended is if there is a situation where there is the slightest suspicion that the owner of the account is not the same as the person running or using the account which is against Betfair terms and conditions and also privacy policy. Once the account owner is made aware. Open a Betfair Account: Deposit Guide. Once a new customer fills in the required fields in order to create a Betfair account an initial deposit must be made before betting at Betfair can begin. Here are the steps for depositing funds into a Betfair account: Click on the Deposit button.

I opened an account in Betfair, deposited 200 with card, won 4800, withdrew 300. Then I deposited with Skrill and withdrew, but had my account closed. I just wanted to get my funds faster, I don't mind if I get paid by card.

6 Responses

Hi mioyuen4 - welcome to ThePOGG.com!

Before we go any further, I need you to tell us exactly why Betfair closed your account. What did they tell you?

Thanks,

ThePOGG

They've just closed it and sent me this message and nothing since other that my account is closed. Can you contact them?

Hello [EDIT],

We are sorry to inform you that your account with Betfair has been closed. This decision has been made by our department on business grounds and in line with our terms and conditions.

Thank you,

Kind Regards,

Account Security Team
Betfair

Hi mioyuen4,

I've spoken to the Betfair team about this issue. They've requested that you provide proof of address (a utility bill or bank statement dated within the last 3 months) and a land line on which you can be reached. Before anything else can be done you need to provide this information.

When you send this through to Betfair I would appreciate it if you could CC in [email protected] so we can verify when Betfair receive the requested information.

Thanks,

ThePOGG

Hi mioyuen4,

Have you received your security verification call yet?

Thanks,

ThePOGG

Hi mioyuen4,

Can you confirm whether you've successfully passed the phone call verification?

Thanks,

ThePOGG

Hi mioyuen4,

If we haven't from you by Friday the 3rd of November I'll assume this issue has been resolved and close this complaint.

Thanks,

ThePOGG

Reopen betfair account after self exclusion

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Ruling

Declined - As there is no money at stake here, this is a customer service issue and does not fall within the remit of this service. Betfair has the final say in this instance.

Read our Betfair Casino Review.

Player's Complaint

Dear team at THEPOGG.com,

The facts are as follow:

Late last year, 2017, I requested a 6 months self-exclusion from Betfair and all my gambling accounts. The reason being that for a semester I went back to study and I wanted to be totally focuses. My intention was to reopen my accounts once the exclusion was over.

Few months after, in April 2018, I created and account with PaddyPawor and deposited 100€. After the deposit the account was limited for 6 months as per the exclusion on betfair.

At that time I did not know that Betfait had Merged with PaddyPower.

The problem was that while the self exclusion on Betfair was due to expired in no more than 2 months, the limitation placed on PaddyPower was 6 months long! I then contacted the customer service of PaddyPower to requested that the self exclusion would end together with the one still on Betfair as I had no need for a longer exclusion.

The result was that my self exclusion on Betfair was prolonged of 6 more months! In fact, i requested a 6 months self exclusion and I found myself with 10/11 months one.

I tried multiple times to explain to PaddyPower that was not logical to prolong the limitation on Betfair and that i need for it. I was happy with the SE that I had planned.

After that I met with a wall, i then asked PaddyPower to close my account. I asked for the closure because that account was influencing my betfair one.

I have now waited 8 months, the self exclusion on betfair expired in September but my account is still limited because of a permanent exclusion on paddypower.

I tried again and again to explain that was never my intention to request a permanent exclusion.

Unfortunately from PaddyPower I only get the standard email that says that I have requested a self exclusion.

What I want from them is to make so that I can still access betfair with my old account or a new one.

I believe that the doing of the tandem betfair/paddypower is going against the reason behind the self exclusion. They use this tool as an hammer to get rid of unwanted players. Also, now i fear ever use the self exclusion option on other site as I may,once again, not be able too ever log back. In fact, i might never use the self exclusion tool on any other site such.

I believe that self exclusion tool was not meant only for players with gambling issues nor as a punishing tool that casinos can use indiscriminately.

Finally, I asked the people at paddypower to review my self exclusion and to look for gambling issues indicators. They will not found any as:

-I only have one account. Same email for betfair and paddypower;

-Never asked free stuff;

-Never filed any chargeback;

-Never deposited more that a person of my age, occupation and location can comfortably spend;

The people at paddypower did no take any of the above into consideration.

Note that I no longer have access to the email [EDIT].

I have contacted both betfair and paddypower and changed email with:

[EDIT]

1 Response

Hi rmail - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. While I appreciated your frustration the operators in question are private business and are within their rights to decline the custom of any person for any reason that is non-discriminatory. If they do not want your play they are under no obligation to accept it.

Further to this, the UKGC has made a significant push to force operators to ensure they are making greater efforts to protect vulnerable players. With big fines going about smart operators are more likely to take a conservative approach and retain restrictions in questionable cases than re-open accounts that could potentially result in fines being levied.